Returns and Refunds Policy

Thank you for shopping at Hair Restoration Laboratories.

If you are not entirely satisfied with your purchase, we're here to help.

Hair Restoration Laboratories considers customer service our top priority.  We stand behind our products and offer a 100% satisfaction guarantee.  If you do not absolutely love our products, we will be happy to refund your purchase, as set forth below.

Our products can be returned within 60 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 60 days

  • The product is in its original packaging

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 888-784-0386

  • By email: customerservice@hairrestorelabs.com

Send the product with its original packing and the RMA number, to:

customerservice@hairrestorelabs.com

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hair Restoration Laboratories .

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 888-784-0386

  • By email: customerservice@hairrestorelabs.com

Shipping

Unless expedited mail is selected at checkout, all items will be shipped regular U.S. postal mail within two (2) business days of receipt of payment. 

Please note that Hair Restoration Laboratories is not responsible for any customs, duties and/or taxes that may be imposed in connection with orders shipped outside of the United States. 

Results Vary 

Please note that Hair Restoration Laboratories does not provide any guarantee or warranties as to the results that will be achieved using any of our products including, but not limited to, our Hair Restore Shampoo, Professional Strength Hair Restore Shampoo, Hair Restore Conditioner, Maximum Hair Thickening Serum and/or the Ultra Strength Hair Regrowth Treatment.

Each individual’s response to any hair loss and/or thinning treatment is dependent upon a number of factors, all of which are beyond the control of Hair Restoration Laboratories.  Results will vary.

It is strongly recommended that customers first consult with their physician before utilizing any Hair Restoration Laboratories' product. 

Further, please note that none of the statements on this site or any of our products have been evaluated by the Food and Drug Administration.  Our products are not intended to diagnose, treat, cure or prevent any disease. 

 

 

 

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